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The Warsaw HUB
ul. Rondo Daszyńskiego 2B
Rondo Daszyńskiego 2B
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Biuro Obsługi Klienta
Customer Service Office:
biuro[.+.]hubid.org
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+48 601 92 1111
+48 601 94 1111

Payment Service Regulations

ForumID.org > Payment Service Regulations

Payment Service Regulations for the Energy Forum

 

§ 1. General Provisions

  1. Definitions:
    • Acceptant – The Organizer of the Energy Forum and the Payment Recipient, meaning the individuals and institutions offering tickets for the Forum.
    • User – A natural person, legal entity, or organizational unit not being a legal person, which has legal capacity granted by law, making a purchase of tickets for the Energy Forum.
    • Przelewy24 Service – An online service that mediates payment transfers between the User and the Acceptant.
    • Participation in the Forum – Participation in the Energy Forum obliges the representative of a specific company, institution, or local government unit to place their logo on the website as a participant.
  2. Seller:
    • Name: GREEN ENERGY PL 9 Sp. z o.o.
    • Address: ul. Daszyńskiego 2b, 00-843 Warsaw
    • NIP: 5273007268
  3. General Provisions:
    • The regulations define the terms of use of payment services in the Przelewy24 Service in relation to the purchase of tickets for the Energy Forum.
    • By making a purchase, the User accepts the provisions of the Regulations.

 

§ 2. Payments

  1. Payment Methods:
    • The Przelewy24 Service offers various payment methods, including bank transfers, card payments, and electronic wallets.
  2. Payment Statuses:
    • Pending – Payment awaiting deposit.
    • Under Review – Payment deposited, subject to additional security verification.
    • Available/Prepayment – Payment completed, awaiting confirmation for the Acceptant.
    • Completed – Payment completed, and confirmation sent to the Acceptant.
    • Failed – Payment terminated due to an error from the intermediary institution.
    • Returned – Payment returned to the User from the Service account.
  3. Making Payments:
    • Each payment initiated in the Przelewy24 service receives a unique Payment Number and password. The User should retain this information for tracking and complaints.
    • When making a deposit, the User should include the Payment Number in the title. In the event of an incorrect title, the Acceptant is not responsible for the misallocation of funds.
  4. Payment Processing Time:
    • The processing time for payments is indicated in the transaction panel. The Service expects confirmation of payment execution during this period.
    • The Service does not guarantee real-time payment processing in the event of technical issues, interruptions in the operation of intermediary systems, or failure to follow instructions.

 

§ 3. Data Protection

  1. Processing Personal Data:
    • Users making payments consent to the processing of their personal data by the Acceptant and cooperating institutions for purposes related to service execution.
  2. Data Protection Rules:
    • The Acceptant and partner companies are the data administrators. Personal data will be processed in accordance with applicable law and privacy policy.
  3. Data Storage:
    • Users’ personal data will be stored for the necessary period to complete the service and for archival purposes according to legal regulations.

 

§ 4. Complaints and Refunds

  1. Complaints:
    • The User has the right to submit a complaint regarding payment within 14 days from the date of purchase. Complaints should be directed to the Acceptant’s email address.
    • Complaints will be processed within 14 working days.
  2. Refunds:
    • In the case of an erroneous payment, the refund fee is 2 PLN. For erroneous payments made by card, the refund cost is 2.9% of the prepayment value.
    • Refunded amounts will be transferred to the User’s account within 14 working days.

 

§ 5. Final Provisions

  1. Right to Claim:
    • The right to pursue claims arising from the use of services is granted after exhausting the complaint procedure.
  2. Jurisdiction:
    • All disputes arising from the Regulations will be resolved by the court competent for the Acceptant’s registered office.
  3. Prohibited Activities:
    • It is prohibited to use the Service for transactions that are contrary to legal regulations, including selling goods or services that violate the rights of third parties.
  4. Regulation Changes:
    • The Acceptant reserves the right to make changes to the Regulations. Users will be informed of any changes via the website.