Payment Service Regulations

Definitions:
- Acceptant – The Organizer of the Energy Forum and the Payment Recipient, meaning the individuals and institutions offering tickets for the Forum.
- User – A natural person, legal entity, or organizational unit not being a legal person, which has legal capacity granted by law, making a purchase of tickets for the Energy Forum.
- Przelewy24 Service – An online service that mediates payment transfers between the User and the Acceptant.
- Participation in the Forum – Participation in the Energy Forum obliges the representative of a specific company, institution, or local government unit to place their logo on the website as a participant.
Seller:
- Name: GREEN ENERGY PL 9 Sp. z o.o.
- Address: ul. Daszyńskiego 2b, 00-843 Warsaw
- NIP: 5273007268
General Provisions:
- The regulations define the terms of use of payment services in the Przelewy24 Service in relation to the purchase of tickets for the Energy Forum.
- By making a purchase, the User accepts the provisions of the Regulations.

Payment Methods:
- The Przelewy24 Service offers various payment methods, including bank transfers, card payments, and electronic wallets.
Payment Statuses:
- Pending – Payment awaiting deposit.
- Under Review – Payment deposited, subject to additional security verification.
- Available/Prepayment – Payment completed, awaiting confirmation for the Acceptant.
- Completed – Payment completed, and confirmation sent to the Acceptant.
- Failed – Payment terminated due to an error from the intermediary institution.
- Returned – Payment returned to the User from the Service account.
Making Payments:
- Each payment initiated in the Przelewy24 service receives a unique Payment Number and password. The User should retain this information for tracking and complaints.
- When making a deposit, the User should include the Payment Number in the title. In the event of an incorrect title, the Acceptant is not responsible for the misallocation of funds.
Payment Processing Time:
- The processing time for payments is indicated in the transaction panel. The Service expects confirmation of payment execution during this period.
- The Service does not guarantee real-time payment processing in the event of technical issues, interruptions in the operation of intermediary systems, or failure to follow instructions.

Processing Personal Data:
- Users making payments consent to the processing of their personal data by the Acceptant and cooperating institutions for purposes related to service execution.
Data Protection Rules:
- The Acceptant and partner companies are the data administrators. Personal data will be processed in accordance with applicable law and privacy policy.
Data Storage:
- Users’ personal data will be stored for the necessary period to complete the service and for archival purposes according to legal regulations.

Complaints:
- The User has the right to submit a complaint regarding payment within 14 days from the date of purchase. Complaints should be directed to the Acceptant’s email address.
- Complaints will be processed within 14 working days.
Refunds:
- In the case of an erroneous payment, the refund fee is 2 PLN. For erroneous payments made by card, the refund cost is 2.9% of the prepayment value.
- Refunded amounts will be transferred to the User’s account within 14 working days.

Right to Claim:
- The right to pursue claims arising from the use of services is granted after exhausting the complaint procedure.
Jurisdiction:
- All disputes arising from the Regulations will be resolved by the court competent for the Acceptant’s registered office.
Prohibited Activities:
- It is prohibited to use the Service for transactions that are contrary to legal regulations, including selling goods or services that violate the rights of third parties.
Regulation Changes:
- The Acceptant reserves the right to make changes to the Regulations. Users will be informed of any changes via the website.

GRUPA ENERGETYCZNA